Shipping policy

Effective Date: January 2026

At BMAI Canada (“we”, “us”, “our”), we want your order to arrive safely and on time. This Shipping Policy explains our shipping areas, processing times, delivery estimates, tracking, and how we handle shipping issues.

Related policies (clickable):

Refund & Return Policy: https://bmai-3.myshopify.com/policies/refund-policy
Privacy Policy: https://bmai-3.myshopify.com/policies/privacy-policy
Terms of Service: https://bmai-3.myshopify.com/policies/terms-of-service
Contact Information: https://bmai-3.myshopify.com/policies/contact-information

1) Shipping Area

We currently ship within Canada only.

2) Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed (excluding weekends and holidays). During peak periods, processing may take longer.

3) Delivery Estimates (After Shipment)

Delivery times are estimates and begin after the order ships:

Standard: 5–10 business days
Expedited: 2–5 business days
Express: 1–3 business days

Delivery estimates may vary due to carrier delays, weather, holidays, remote locations, or other factors outside our control.

4) Shipping Rates

Shipping fees (if applicable) are shown at checkout before payment. Promotional free-shipping offers, if available, will be displayed during checkout.

5) Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number.

6) Address Accuracy & Delivery Issues

Please ensure your shipping address is accurate and complete.

If a package is returned to us due to an incorrect/incomplete address, failed delivery attempts, or refusal, we may require an additional shipping fee to reship the order, or we may process a refund in accordance with our Refund & Return Policy (link above).
We are not responsible for delivery issues caused by incorrect address information provided by the customer.

7) Split Shipments

If your order contains multiple items, they may ship separately. You will receive tracking information for each shipment where applicable.

8) Shipping Issues (Delay, Lost, or Damaged Packages)

While carrier performance is outside our direct control, we will help you resolve shipping issues:

Delays: Delivery times are not guaranteed. If a shipment is significantly delayed, we will work with the carrier to investigate.
Lost packages: If tracking indicates a package may be lost, we will open a carrier investigation. Once the outcome is confirmed, we will provide a resolution (replacement or refund) as appropriate and as required by applicable law.
Damaged packages/items: Please contact us within 7 days of delivery with photos of the packaging and item(s). We will evaluate and assist with a suitable resolution.

9) Cancellations Before Shipment (Self-Serve)

If your order has not entered fulfillment/shipment (e.g., not packed, no label created, and not handed to the carrier), you may be able to cancel it through your customer account or the Shop App (if available). A successful cancellation will trigger an automatic refund to the original payment method.

Once fulfillment/shipment has started, cancellation may no longer be possible. In that case, please refer to our Refund & Return Policy:
https://bmai-3.myshopify.com/policies/refund-policy